Refunds & Exchanges Policy

Refunds

100% refund up to 30 days from receiving the item.  The item must be in the original packaging and condition to return.

Once Moon & Stone Australia has received your items in the original condition we will refund you the full amount. 

Please note that the shipping charges are not refunded and are fully paid by the customer.

Exchanges

If your item does not fit, you can exchange it for another size. Once you initiate your return and select exchange, the new size will be put on hold for 14 days while you get your item back to us.  Please initiate the process by emailing us at info@moonandstone.com.au.

The return postage is at a cost to the customer however, Moon and Stone Australia will cover the cost of shipping to get the replacement item back to you.  We require your item to be returned to us before we send out the replacement.

Please note that we only allow for one exchange and further exchanges will result in all postage charges to the customer.